Posted: 4 Aug **Apply on the website**
Weekly Hours: **Apply on the website** Role Home Office:
Yes
Every single day, people do amazing things at Apple. Here?s your
opportunity to do significant work by providing extraordinary support
to business customers that are enrolling in Apple School Manager and
Apple Business Manager. Join our extraordinary team ? we provide
full training to resolve administrative issues while keeping a focus
on our business customers. When we receive calls and questions from
customers, you won?t just provide answers ? you?ll provide an
outstanding experience.
Become a Deployment Programs Support Advisor and begin an exciting new
career at Apple! What will you do as an Apple Advisor supporting the
Deployment Programs Support?
You?ll be providing administrative support for business customers
via phone and email. As our customers? first point of contact,
you?ll be the friendly voice of Apple, providing award-winning
customer service, troubleshooting and support.
_YOU WILL_ help them enrolling into our Deployment Programs, Apple
School Manager and Apple Business Manager, assisting if they need help
in handling their accounts (inviting other admins into their account,
updating account information and supporting with post enrolment
issues).
_YOU WILL_ also help them to find the appropriate resources, like
technical guides and information regarding the account management and
the enrolment process. We rely on you to listen to our customers and
use your expertise to deliver phenomenal customer service. How can you
do this?
_YOU WILL_ have the opportunity to portray your creative side and show
your passion to meet our business customers&#**Apply on the website**;
needs ? this is how you remind all Apple customers that behind our
excellent products are amazing people. Does this sound exciting to
you? Check out more about the role and if this sounds like something
you are passionate about, we would love to hear from you.
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
Be fluent in German and English, as in this position we require you to
take care of business customers in both languages
Be a clear, confident and enthusiastic communicator
Have impeccable organisational and administrative skills
Have a positive attitude and be customer focused
Have a high stress tolerance
_EXPERIENCE OF_ working in a pressurised, goal focused environment
Be a standout colleague
Be able to perform multi-tasking activities
Have a great focus on detail
Description Description Lead ?the day to day email and phone business
ensuring our service levels are met ?Deal with Business to Business
requests to support Apple School Manager and Apple Business Manager
enrolments ??Ensure email responses are timely, accurate, complete,
and well written ??Promote and demonstrate a spirit of collaboration
when working with colleagues ??Collaborate with agents in Apple?s
worldwide contact centers to ensure that you deal with complex
agreement issues and share the best practises to the greater team
??Work cross functionally with other support and critical issue
teams to ensure developers needs are met ??Work to identify issues
requiring management concern and engage supervisor as appropriate
??Identify source of repeat issues through root cause analysis input
??Utilize all necessary team support tools and resources to
effectively handle support requests ??Suggest content additions or
edits to knowledge base tools for consistent support experience
??Regularly review all Deployment Systems related web content
ensuring information is current, raising any discrepancies found
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_ Position: ?Deployment Program Support - German
Posted: 4 Aug **Apply on the website**
Weekly Hours: **Apply on the website** Role Home Office:
Yes
Every single day, people do amazing things at Apple. Here?s your
opportunity to do significant work by providing extraordinary support
to business customers that are enrolling in Apple School Manager and
Apple Business Manager. Join our extraordinary team ? we provide
full training to resolve administrative issues while keeping a focus
on our business customers. When we receive calls and questions from
customers, you won?t just provide answers ? you?ll provide an
outstanding experience.
Become a Deployment Programs Support Advisor and begin an exciting new
career at Apple! What will you do as an Apple Advisor supporting the
Deployment Programs Support?
You?ll be providing administrative support for business customers
via phone and email. As our customers? first point of contact,
you?ll be the friendly voice of Apple, providing award-winning
customer service, troubleshooting and support.
_YOU WILL_ help them enrolling into our Deployment Programs, Apple
School Manager and Apple Business Manager, assisting if they need help
in handling their accounts (inviting other admins into their account,
updating account information and supporting with post enrolment
issues).
_YOU WILL_ also help them to find the appropriate resources, like
technical guides and information regarding the account management and
the enrolment process. We rely on you to listen to our customers and
use your expertise to deliver phenomenal customer service. How can you
do this?
_YOU WILL_ have the opportunity to portray your creative side and show
your passion to meet our business customers&#**Apply on the website**;
needs ? this is how you remind all Apple customers that behind our
excellent products are amazing people. Does this sound exciting to
you? Check out more about the role and if this sounds like something
you are passionate about, we would love to hear from you.
Key
_QUALIFICATIONS_
Key
_QUALIFICATIONS_
Be fluent in German and English, as in this position we require you to
take care of business customers in both languages
Be a clear, confident and enthusiastic communicator
Have impeccable organisational and administrative skills
Have a positive attitude and be customer focused
Have a high stress tolerance
_EXPERIENCE OF_ working in a pressurised, goal focused environment
Be a standout colleague
Be able to perform multi-tasking activities
Have a great focus on detail
Description Description Lead ?the day to day email and phone business
ensuring our service levels are met ?Deal with Business to Business
requests to support Apple School Manager and Apple Business Manager
enrolments ??Ensure email responses are timely, accurate, complete,
and well written ??Promote and demonstrate a spirit of collaboration
when working with colleagues ??Collaborate with agents in Apple?s
worldwide contact centers to ensure that you deal with complex
agreement issues and share the best practises to the greater team
??Work cross functionally with other support and critical issue
teams to ensure developers needs are met ??Work to identify issues
requiring management concern and engage supervisor as appropriate
??Identify source of repeat issues through root cause analysis input
??Utilize all necessary team support tools and resources to
effectively handle support requests ??Suggest content additions or
edits to knowledge base tools for consistent support experience
??Regularly review all Deployment Systems related web content
ensuring information is current, raising any discrepancies found
_EDUCATION_ & Experience
_EDUCATION_ & Experience
Additional
_REQUIREMENTS_
Additional
_REQUIREMENTS_
We need : English (Good)
Type: Permanent
Payment:
Category: Others
